All items are available for immediate download once your payment has cleared. All items are virtual downloadable products and no physical items will be shipped
Thank you for shopping at Rippa Media. Please read this policy carefully. This is the Cancellation and Refund Policy of Rippa Media Digital Services and
Digital Products. Rippa Media honours refund request for non-tangible (digital) products under the following exceptional circumstances:
- “Non-delivery” of the electronic product – download issues due to Rippa Media server problems, issues originated from Rippa Media e-mail service provider. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Rippa Media issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on Rippa Media website. All objections based purely on the customer’s false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Rippa Media tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase.Rippa Media reserves the right to correct such errors within 7 business days. If no remedy is supplied, then the customer is entitled to receive a full refund on the purchase within 3 business days.
- **NOTE** Failure for the purchaser to understand how to use third-party products required to personalise digital products is not considered a fault or a product not as described.
Changed your mind?
We are unable to accept returns of digital products as we offer instant digital delivery. If you have purchased the incorrect product please let us know and we will make an effort to assist you with your intended purchase. You are not entitled to a refund on the basis you are unable or unwilling to use required free programs like Canva which are required to use the product and clearly stated in the product listing.